If you injure yourself from an accident at a Vons grocery store (or Pavilions), it’s imperative to have the incident documented in writing. Ideally, the customer (or whoever is hurt) should ask for a manager to come over so they can write up a report that includes various details about the accident. The injured party should always request a copy of the accident report before leaving the store, as they will need it to file an insurance claim.
The incident report is the foundation of any premises liability case, which allows victims to obtain damages for an accident caused by the negligence or misconduct by the store. Slip and falls, for example, are common occurrences at supermarkets due to the store’s failure to clean up spills or use Wet Floor signs.
But what if you left the store without asking for a copy of the paperwork? Another possibility is that you didn’t have a chance to obtain it because you were taken to the emergency room for a severe injury. By the time you realize the need for a copy of the incident report, days or weeks may have gone by since you were injured at a Vons or Pavilions supermarket.
Contacting the Store
Contacting the store where you were injured is the first and most logical step if you need a copy of an accident report. You can go to the store in person, but it’s probably better to call and arrange for a time when someone is definitely available to give you the requested forms.
Depending on the business, you may be allowed to come to the store and pick up the report, but many businesses prefer to send it to the customer (through email or physical mail). You may also be asked to call the customer service line, which is not unusual with major supermarket chains that have dozens or hundreds of locations.
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Contacting Vons / Pavilions Customer Service
Some people that are in need of information or paperwork from a business prefer to call the main customers service number. For both Vons and Pavilions grocery stores, the number for customer service is 877-723-3929. You also have the option of sending an inquiry through postal mail or using the online contact form on their website. However, talking to someone live by calling the customer service line is probably the best option.
With these phone lines, it’s typical to go through a long series of questions and prompts before you are allowed to speak with a customer service agent. Once you finally get hold of someone, you should be prepared to play the transfer game, where you are sent from one department to another. During these transfers, it’s possible that your phone call will be disconnected, which can be quite frustrating.
Hopefully, all this hassle leads you to being connected with the right person, who will send you the requested information. But don’t be surprised if they tell you to contact their insurance company (unless they handle insurance claims in-house). If they hire an outside company to process and pay out accident clams, then it makes sense that you would be asked to contact that entity directly.
Sadly, getting something as simple as an accident report is not a straightforward process for many victims. And many people spend considerable time calling the same department again and again and being transferred from one person to another. After weeks of this ordeal, it’s understandable that the victim feels defeated and ready to give up. This is particularly true when you are dealing with the pain and trauma of injuries you sustained because of someone else’s negligence.
So, what are your options when you feel like you’ve hit a brick wall with Vons in your request for an incident report? At this point, contacting a Vons / Pavilions supermarket injury lawyer may be in your best interest.
Contact a Personal Injury Law Firm
We can understand why some people are reluctant to get a lawyer involved when they are not required to do so for a grocery store accident claim. However, obtaining legal representation is the most effective solution in many cases, especially if it’s clear that you are getting the run around for something as simple as an accident report.
As personal injury attorneys, we have seen insurance companies use all sorts of games to frustrate customers and drive them to a point of desperation. Making it difficult for you to get a copy of paperwork you are entitled to is one such tactic. By the time you are offered a settlement on your case, you are probably desperate enough to take it, even if you know that it’s not enough. Or, maybe you will give up altogether on a compensation claim because you are overwhelmed with trying to keep your health and finances intact after being injured in an accident.
A lawyer with experience in store accident injury claims can take charge of your case and get the information that’s needed to go ahead with a lawsuit. Your lawyer can do much more than obtain a copy of the incident report. They can also investigate the accident and determine the exact cause of why you were injured. Then, they will obtain evidence and statements from witnesses to ensure that you have a strong and compelling case. This is the key to securing the highest possible settlement if you fall down or hurt yourself in any other way at a Vons or Pavilions store location.
No matter what type of accident you had, the personal injury lawyers of Normandie are with you every step of the way. Contact us today and schedule a free case review to learn about your rights and legal options.
Deadline to File an Injury Claim against Vons
Though exceptions do exist, the general deadline to file a personal injury lawsuit in California is 2 years from whenever the incident occurred. One notable exception has to do with injuries that are diagnosed long after the accident, which is possible for health conditions like traumatic brain injury and permanent nerve damage. In these situations, the statute of limitations for a premises liability claim would start on the date of discovery / diagnosis of the injury.
To ensure that you are going by the correct deadline, please talk to a member of our legal team as soon as possible.
Contact Normandie Law Firm
Each injury claim is unique, with many factors that will determine the best legal strategy for obtaining compensation. That’s why advice from a personal injury attorney is crucial if you had an accident at a Vons or Pavilions supermarket location.
All of our attorneys provide free consultations, along with free legal services for the entire duration of your case. Our Zero Fee Guarantee ensures that the only form of payment owed to us is a percentage of your settlement check, So, if we fail to win your case, you owe us absolutely nothing in legal fees.
If you are ready to discuss your rights and legal options, contact our office to schedule a free case review.
Other Pages on Our Website Related to This Topic
How do I Request a Copy of an Incident Report from Ralphs Supermarket
Slip and Fall at Numero Uno Markets (Superior Grocers)
Raley’s/Bel Air Supermarket Accident Injury Lawsuit
